Support

Browse the frequently asked questions below. If you can't find what you're looking for, reach out to us directly.

Getting Started

Uploading

Downloading & Previewing

Sharing

Security & Encryption

Billing & Storage

Account & Settings

Contact Support

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Support

Getting Started

What is TeraStash?

What is a vault? Why do I need a password?

Do I need to install an app?

What browsers are supported?

Uploading

What file types can I upload?

Is there a file size limit?

Can I upload entire folders?

My upload was interrupted — can I resume it?

What happens if a file with the same name already exists?

Are my files encrypted before upload?

Downloading & Previewing

How do I download a file?

Can I preview files without downloading them fully?

My download was interrupted — can I resume it?

Why does my download seem slow on very large files?

Sharing

How do I share a file or folder?

How does the share link work securely?

Can I set an expiry date on a share link?

How do I revoke a share?

Security & Encryption

Who can see my files?

What does zero-knowledge mean?

What is the master key / recovery key?

What if I forget my vault password?

What are passkeys and how do they work?

Billing & Storage

How much storage do I get for free?

How is paid storage priced?

Is there a free trial?

How does billing work? Who will appear on my invoice?

Can I change my storage plan?

How do I cancel?

What happens if my stored data exceeds my quota after a downgrade or cancellation?

Account & Settings

How do I enable two-factor authentication (2FA)?

How do I change my password?

I forgot my password — how do I reset it?

How do I delete my account?

Contact Support